All slots will be reserved for a period of 3 days upon indication of interest. Payment must be made within these 3 days in order to confirm the reserved slot. We hope that every customer will be happy and comply to our terms and conditions as they are measures set and given serious thought for a better and more seamless experiences both for the school as well as the students.
You may request a refund by informing us at least 7 days before the start of, or up to 7 days after your payment is made (whichever is earlier).
If the request for refund is made within less than 7 days upon the commencement of the first lesson, or after more than 7 days have elapsed from the payment date, the refund amount will only be 60%.
If the first lesson has commenced (regardless of attendance), there will strictly be no refund.
Upon confirmation, Friendly Dolphin will do collection of fees before the start of every 4 lessons. Electronic billing invoices will be sent every 4 lessons cycle whether lessons are done or not done. Payment made strictly via paynow or bank transfers only for record purposes. Lessons not done due to rain, pool closure, replacement classes have to be arranged with the coach by the end of the month or 35 days. Please make sure to get the replacement classes done before the given deadline to avoid forfeits. Should there be a failure to find suitable dates for replacement prior or upon the expiry, no refund shall be given.
There will be no charges for lessons cancelled by the school due to public holidays or lessons cancelled by the coaches. Replacement classes will not be needed in this 2 scenarios.
If the allocated coach is unable to conduct the lesson on that day, Friendly Dolphin has the right to cancel (with the fees not chargeable), postpone, or send a relief swimming instructor instead. Notice will be given earlier to student if unfortunately we have to send a relief swimming instructor.
The coaches have the right to request a postponement (lessons will not be charged) if the need arises.
For lessons conducted midway and started raining, lesson will continue and be done on land drill or Q&A session.
Parents are required to declare any medical conditions that the child has, and the school has the right to withdraw the child if they deem him / her unsuitable for lessons.
Effective from June 2019, Deposit of $50 will be collected on the first invoice before start of the swimming lessons.
To terminate the swimming lessons, do give a one month notice (4 Lessons in advance).
Deposit collected will be paid back to the customers after making notice of 4 lessons in advance to termination of swimming lessons.
Deposit will be forfeited if 4 lessons notice was not given prior to termination of swimming lessons.
Payments made 7 days after the invoice is sent will have a $25 late payment fee added to the invoice. Late Payments which are 30 days outstanding will result in cancelled registration – due payment will still have to be made fully with an additional $35 added into the invoice.
Friendly Dolphin Swim School reserves the right to postpone the start date for up to 4 weeks if the class size does not meet the minimum requirement.
Friendly Dolphin may recommend a transfer of class dependent on the pace and progression of the student. The allocation is to facilitate and helps the student learn better with a suitable group.
Friendly Dolphin reserves the right to cancel, arrange for a replacement or postpone swimming lessons in situations which will affect the usage of the pools (e.g. bad weather, pool closure, etc)
By attending the lessons, you agree to allow Friendly Dolphin to utilise all forms of media taken during our swimming lessons for marketing purposes.