Business Registration No. 202103045G

Before the commencement of the swimming classes, a deposit of S$100 per person will be collected on the first invoice.

LESSON COMMENCEMENT & UTILISATION (ALL CLASSES)


• Lessons are conducted based on reserved time slots.


• Once the coach has travelled or is already present at the venue (e.g. back-to-back lessons), the lesson is considered commenced and time is committed.


• If a swimmer is absent, late cancellation is made, or no prior notice is given, the lesson is fully utilised (forfeited).


• If a lesson is interrupted after commencement (including bad weather, waiting time, pool closure or venue restrictions):


– Where 30 minutes or less has been conducted (including waiting time), 30 minutes will be considered utilised, and remaining lesson time will be redistributed as extensions (e.g. 1×15 minutes or 2×15 minutes) within future scheduled lessons.
– Where more than 30 minutes has been conducted (including waiting time), the lesson will be considered fully utilised.


—


DEFINITION


• “Utilised” means:


– 30 minutes is counted as used where a lesson is partially conducted after commencement.
– More than 30 minutes conducted is considered a full lesson utilised.
– Remaining lesson time is redistributed as extensions (15-minute blocks) within future scheduled lessons.


• Waiting time due to weather, pool conditions or safety protocols is considered part of lesson time.


—


PRE-LESSON CANCELLATION (ALL CLASSES)


• Cancellation must be made at least 1.5 hours before the lesson.


If cancelled early (at least 1.5 hours before and coach has not travelled):


• Private lessons:


– Lesson will not be forfeited.
– Rescheduling may be arranged subject to coach availability and existing schedule.


• Group lessons:


– Lesson is considered absent.
– Replacement (if any) will follow group replacement rules.
– Early cancellation does not guarantee replacement.
– If no arrangement is feasible, the lesson will be forfeited.


If cancelled late (less than 1.5 hours) or no-show:
• Lesson is fully forfeited for all classes.


—


BAD WEATHER / VENUE / WAITING TIME (ALL CLASSES)


Pre-lesson decision


• Parents are required to check myENV or the pool hotline approximately 1 hour before the lesson and decide accordingly.


• The school and coach do not make independent weather decisions. Lessons proceed based on pool operating conditions and attendance.


• As lessons run on fixed schedules and the school does not manage pool operations, group cancellations cannot be coordinated.


• The pool operator manages all weather and facility conditions, and decisions should follow official updates.


• After this point, the coach may commence travel or be deployed for the lesson, and lesson commencement rules will apply.


• If cancellation is made early and the coach has not travelled:


– Lesson will not be forfeited.
– Adjustments (extensions) may be applied based on availability.


• If the coach has travelled or is already present:


– Lesson will proceed under the Lesson Commencement and Utilisation rules.


GROUP CLASS TERMS


Absence (group)


• Group lessons proceed as scheduled.
• Individual absence does not cancel the class.


• Default outcome: lesson is forfeited.


Replacement options (group – subject to feasibility)


 


Option 2 – Full lesson replacement


• 1×30 minutes or 1×45 minutes group lesson.
• Requires full group agreement and suitable slot.
• Subject to coach availability and existing schedule.

Option 3 – Time adjustment (extensions)


• 2×15 minutes or 3×15 minutes extensions.
• Applied within existing scheduled lessons.

• As group schedules are fixed, Option 3 is typically the most feasible arrangement.


• If replacement cannot be arranged without affecting the group, the lesson will be forfeited.


• Group classes follow a fixed schedule regardless of current attendance or group size, as other swimmers may wish to attend and groups may expand over time.


—


PRIVATE / INDIVIDUAL CLASS TERMS


• Rescheduling may be arranged subject to coach availability and existing schedule.


• Late cancellation or no-show: lesson is fully forfeited.


• Early cancellation: may be rescheduled based on availability.
• Replacement is handled individually and does not affect other swimmers.


—


MEDICAL (MC) CASES (ALL CLASSES)


• Replacement sessions may be arranged based on availability.
• May be at a different timing, location, or class.
• No guarantee of same coach, class, or venue.


—


COACH CANCELLATION (ALL CLASSES)


• If the coach cancels one lesson within a calendar month:


– Replacement will be arranged (1×30 / 45 minutes or extensions).


• If the coach cancels two lessons in the same calendar month:


– 1 lesson will be pushed forward.
– Schedule extends by 1 additional week.


• This ensures all swimmers receive full lesson value while maintaining schedule consistency.


—


EXTENSIONS 


• Extensions:


– Are applied progressively within scheduled lessons.
– Are not redeemable as separate sessions.
– Are subject to coach availability and existing schedule.
– Must follow the existing class structure.


• Extensions represent remaining lesson time, not flexible make-up sessions.


TERMINATION / EXIT


• A minimum of 4 lessons’ advance notice is required.


• The final lesson date will be based on the 4-lesson notice period.


• Any remaining lesson value (including extensions):


– Must be fully utilized before or by the final lesson date.


• All extensions:


– Must be arranged within the existing schedule.
– Are subject to coach availability and existing schedule.


• If arrangements cannot be made before the final lesson date:


– Remaining lessons or extensions will be forfeited.


• No refunds will be provided for unused lessons or extensions.

Video and Photo Recording

Swimming lessons may be recorded or photographed using an action camera or similar device (with timestamps where applicable) for the following purposes:

  • Safety monitoring and emergency documentation
  • Technique feedback and training improvement
  • Quality assurance
  • Marketing and promotional materials (e.g. social media, website, flyers, advertisements)Safety monitoring and emergency documentation

Recordings and photos may include your child’s face and will be used as needed for the above purposes. They will be stored securely and generally deleted after 30 days, except for selected marketing materials or if required for any incident investigation or insurance purposes.

By enrolling in the lessons, you (the parent/guardian) consent to the recording, photographing, and use of images/videos of your child for all the purposes stated above, including marketing. You may request that specific footage or photos not be used for marketing by informing the coach in writing at any time. The coach will respect such requests where reasonably practicable.


All recordings and photos will be handled in accordance with Singapore’s Personal Data Protection Act (PDPA). Parents/guardians may request access to or deletion of their child’s footage (subject to ongoing legitimate purposes such as safety records or already published marketing materials).

Subscribe to our newsletter

Stay up to date with our latest news.