Payment and Registration of Swimming Lessons

All slots will be reserved for a period of 3 days upon indication of interest. Payment must be made within these 3 days in order to confirm the reserved slot. We hope that every customers will be happy and comply to our terms and conditions as they are measures set and given serious thought for a better and more seamless experiences both for the school as well as the students.

You may request a refund by informing us at least 7 days before the start of, or up to 7 days after your payment is made (whichever is earlier).

If the request for refund is made within less than 7 days upon the commencement of the first lesson, or after more than 7 days have elapsed from the payment date, the refund amount will only be 60%.

If the first lesson has commenced (regardless of attendance), there will strictly be no refund.

Parents are required to declare any medical conditions that the child has, and the school has the right to withdraw the child if they deem him / her unsuitable for lessons.

#1: Swimming Lesson Details

Friendly Dolphin Swim School reserves the right to postpone the start date for up to 4 weeks if the class size does not meet the minimum requirement.

Friendly Dolphin may recommend a transfer of class dependent on the pace and progression of the student. The allocation is to facilitate and helps the student learn better with a suitable group.

If the allocated coach is unable to conduct the lesson on that day, Friendly Dolphin has the right to cancel (with the fees not chargeable), postpone, or send a relief swimming instructor instead. Notice will be given earlier to parent to notify early if unfortunately we have to send a relief swimming instructor.

The coaches have the right to request a postponement (lessons will not be charged) if the need arises.

#2: Media Content Publications

By attending the lessons, you agree to allow Friendly Dolphin to utilise all forms of media taken during our swimming lessons for marketing purposes.

PUBLIC POOLS IN SINGAPORE
Friendly Dolphin Swim Classes are conducted island-wide in Singapore

#1: Kids

  • There will be no make-up lessons for absenteeism.
  • Entrance fee to public pools will be borne by the students (coaches will cover their own entrance fees).
  • Students are required to prepare their own swimming equipment (e.g. swimming attire, goggles, float boards, swim caps, etc) for lessons unless promotions and equipment are given together with the sign up period and promotional packages.
  • Friendly Dolphin reserves the right to cancel or postpone swimming lessons in situations which will affect the usage of the pools (e.g. bad weather conditions, pool closure).
  • In the case of temporal pool closure / bad weather, the instructor will be on standby to continue the lesson when the pool is deemed safe for swimming.
  • In such cases when the pool cannot be used, the lesson will continue in the form of a land-drills exercise, verbal instructions given on water safety theory and essentials accompanied with a Question and Answer session. Lessons may continue under drizzling rain conditions.
  • Students may be invited to participate in the SwimSafer assessment when he / she is deemed ready.
  • Parents will be responsible to register and pay for their test fee involved for applicants interested to get Swimsafer certifications

#2: Adults

  • There will be no make-up lessons for absenteeism.
  • Entrance fee to public pools will be borne by the the students (coaches will cover their own entrance fees).
  • Friendly Dolphin Swim School reserves the right to cancel or postpone swimming lessons in situations which will affect the usage of the pools (e.g. bad weather, pool closure, etc).
  • In the case of temporal pool closure / bad weather, the instructor will be on standby to continue the lesson when the pool is deemed safe for swimming.
  • In such cases when the pool cannot be used, the lesson will continue in the form of a land-drills exercise, educating on water safety theory, or a Q&A session.
  • Lessons may continue under drizzling rain conditions.

#3: Ladies

  • There will be no make-up lessons for absenteeism.
  • Entrance fee to public pools will be borne by the students (coaches will cover their own entrance fees).
  • Friendly Dolphin Swim School reserves the right to cancel or postpone swimming lessons in situations which will affect the usage of the pools (e.g. bad weather, pool closure).
  • In the case of temporal pool closure / bad weather, the instructor will be on standby to continue the lesson when the pool is deemed safe for swimming.
  • In such cases when the pool cannot be used, the lesson will continue in the form of a land-drills exercise, educating on water safety theory, or a Q&A session.
  • Lessons may continue under drizzling rain conditions.

Private Lessons (either Indoor / Public / Private Pools / Clubhouses)
Friendly Dolphin Swim Classes are conducted island-wide in Singapore including Condominium Pools and Clubhouses.

  • All 4 lessons for a private class package must be completed within 6 weeks of the start date, or the remaining lessons may be forfeited (including the rescheduling of classes).
  • If your class is held at your condo’s pool, you will need to check with the management to see if there is any paperwork that is required for our school to assist you with.
  • If there is any deposit required by the condo’s management, the amount will have to be borne by the student.
  • If there are any parking charges, the student will need to cover that amount.
  • For classes held in Sentosa Island, an additional charge of $40 will be imposed, per set of 4 lessons.
  • Postponement of classes, due to bad weather, will need to be communicated to the coaches at least 2 hours before the lesson.
  • Postponement of classes, due to any other reasons, will need to be communicated to the coaches at least 1 day before the lesson.
  • The failure to inform in time may result in the relevant charges being applied.
  • Given make-up class due to postponement will be subjected to the coach’s availability.