A deposit of $100 per pax will be collected on the first invoice before the start of the swimming lessons.

Please note that the lessons once started, it is an ongoing swimming program and the next 4 lessons will be invoiced recurringly and payment has to be made unless 4 lessons in advance termination notice are given.

Kids Group Swimming Class (Every 4 Lessons)

Absentee (MC or Menses only) Makeup class available with a top-up based on coach availability. Additional top-up varies based on the group size. Do check the top-up cost with our course coordinator.

Public Holiday No lessons during public holidays unless advised differently by the Instructor.

Chinese New Year Eve and 7 days of Chinese New Year will be considered as public holidays.

All 4 lessons have to be done within 35 days starting from the first lesson. Any outstanding lessons will be forfeited with no compensation. The lesson schedule will be evaluated only on special conditions like covid restriction, government restriction, long medical leave, pool closure only.

All lessons not done or arranged within 6 months due to any reasons will be forfeited with no compensation. School may request to extend another 4 more lessons to have the forfeited lessons reinstated. Subjected to school decision.

Adult Group Swimming Class (Every 4 Lessons)

Absentee (MC or Menses only)  Makeup class available with a top-up based on coach availability. Additional top-up varies based on the group size. Do check the top-up cost with our course coordinator.

No lessons during public holidays unless advised differently by the Instructor.

Chinese New Year Eve and 7 days of Chinese New Year will be considered as public holidays.

All 4 lessons have to be done within 35 days starting from the first lesson. Any outstanding lessons will be forfeited with no compensation. The lesson schedule will be evaluated only on special conditions like covid restriction, government restriction, long medical leave, pool closure only.

All lessons not done or arranged within 6 months due to any reasons will be forfeited with no compensation. School may request to extend another 4 more lessons to have the forfeited lessons reinstated. Subjected to school decision.

Private Lessons

Last-minute cancellation will still be counted as a lesson taken unless the instructor is informed 1 day in advance.

All 4 lessons have to be done within 35 days starting from the first lesson. Any outstanding lessons will be forfeited with no compensation. The lesson schedule will be evaluated only on special conditions like covid restriction, government restriction, long medical leave, pool closure only.

Schedule for make-up lessons (for the whole group) will be in favor of the instructor’s availability.

All lessons not done or arranged within 6 months due to any reasons will be forfeited with no compensation. School may request to extend another 4 more lessons to have the forfeited lessons reinstated. Subjected to school decision.

Lightning Risk (Bad Weather)

In the event of rain, lightning, thunder, or any combination of the foregoing, the instructor may in his or her absolute discretion cancel the class. Such a decision may be made before or during the class.

In classes conducted in condominiums, clients should inform the coach in advance of at least an hour if they wish to reschedule the class. No notice or communication given in any form and coach had traveled will be considered a lesson conducted.

For classes canceled before the coach had traveled. In a case like this, instructors in his or her absolute discretion can choose to replace the classes with 3 sessions of 15 mins extensions to complete one 45 minutes class or a full replacement class based on his or her own schedule.

If the class is allocated to do 15 mins extensions on that day coach should reach on time. The class will be considered 1 hour done, regardless of any reason be it class stopped early due to bad weather, etc.

The instructor may, at his or her absolute discretion, decide to continue with the class if the rain is light, and there are no reports of thunder or lightning in Singapore.

Classes will be halted immediately if there are reports of lightning strikes in Singapore. In the event that lightning strikes lead to the cancellation of a class conducted halfway, no replacement will be given and the lesson will be deem done.

The coach may on his goodwill do an extension of 15 mins on the next lesson if the class had just started lesser than 10 minutes.

If the class happens to fall on the day the coach is supposed to do extensions of 15 mins. The class will be considered 1 hour done, as the coach had reserved the timeslot for the extension.

In determining whether there have been reports of thunder or lightning in Singapore, Friendly Dolphin Swim School shall be entitled to take reference from the NEA-MSS Lightning Alert website.

At Public Pools (Bedok, Pasir Ris, and Tampines Swimming Complexes) a dryland training program shall be run in lieu of the swim class.

Pools (public swimming complex/condominiums) may be closed due to lightning risk. The pool management team has the decision to close the pool due to lightning risk.

If you need to know the status of the closure, please consult the pool management and not the instructor.

Replacement Classes

For a cancellation with at least an hour’s notice by the customers, replacement classes will be given prior to approval from the school.

In cases like this, instructors in his or her absolute discretion can choose to replace the classes with 3 sessions of 15 mins extensions to complete one 45 minutes class or a full replacement class based on his or her own schedule.

If the class is allocated to do 15 mins extensions on that day coach should reach on time. The class will be considered 1 hour done, regardless of any reason be it class stopped early due to bad weather, etc.

Full replacement class based on instructor’s schedule: All 4 lessons have to be done within 35 days starting from the first lesson. Any outstanding lessons will be forfeited with no compensation.

Refund Policy

As we are offering a service, we do not generally issue refunds after lessons. Refunds will be granted at the sole discretion of Friendly Dolphin Swim School. No refunds will be given after 7 days from the first lesson. Please note that by any payment made, you agree to the terms of the Refund Policy.

To terminate the swimming lessons, do give a notice in advance of 4 lessons. Refund will be given or used to offset the last 4 lessons as long as 4 lessons in the advance notice are given.

Photography & Videography

You hereby confer on Friendly Dolphin Swim School Pte Ltd the absolute and irrevocable right and permission with respect to the photographs that Friendly Dolphin Swim School has taken of my child / myself in which he/she may be included with others:

To copyright the same in Friendly Dolphin Swim School Pte Ltd name or any other name that

Friendly Dolphin Swim School Pte Ltd may select; To use, re-use, publish and re-publish the same in whole or in part, separately or in conjunction with other photographs, in any medium now or hereafter known, and for any purpose whatsoever, including (but not by way of limitation) illustration, promotion, advertising, and trade.

To use my name or my child’s name in connection therewith if Friendly Dolphin Swim School Pte Ltd so decides.

You hereby release and discharge Friendly Dolphin Swim School Pte Ltd from all and any claims and demands ensuing from or in connection with the use of the photographs, including any and all claims for libel and invasion of privacy.

This authorization and release shall inure to the benefit of the legal representatives, licensees, and assigns of the photographer as well as the person(s) for whom he/she took the photographs. You fully understand the contents hereof. For children under 16, you represent that you are the parent/guardian of the above-named model.

You hereby consent to the foregoing on his/her behalf.

Responsibility

Friendly Dolphin Swim School and their respective Relevant Personnel will not be responsible or liable for any loss or damage suffered by students, parents/guardians, or authorized third parties attending classes. This includes personal injury, illness, and/or loss or damage to any property, arising either directly or indirectly from their attendance and/or participation in the classes.

By attending classes, you agree to waive all claims or causes of action in law or equity that you or your child or ward may have against Friendly Dolphin Swim School, This waiver extends to any injury, loss, or damage of any kind suffered by any person or property, or in relation to the matters arising from or in connection with:

The condition of the premises within which classes are conducted either before, during, or after classes;

The management of the premises and the manner in which classes are conducted (including safety measures put in place by Friendly Dolphin Swim School), before, during, or after classes;

The use or misuse of equipment by you, your child, ward, or any other authorized third party present either before, during, or after classes;

The conduct or behavior of any student, parent/guardian, or authorized third party in attendance either before, during, or after classes.

Any pre-existing medical condition of the child or ward (whether declared or not) to Friendly Dolphin Swim School, or any Relevant Personnel,

(each of the foregoing being a “Relevant Matter”).

Nothing in these T&Cs shall exclude or limit the liability of Friendly Dolphin Swim School, or any Relevant Personnel:

For death or personal injury caused by its negligence;

For fraud or fraudulent misrepresentation by it; or

For any matter which would be illegal for it to exclude or limit, or attempt to exclude or limit, liability.

You further agree to indemnify and keep indemnified Friendly Dolphin Swim School and the Relevant Personnel against all costs, losses, or damages arising from or in relation to a Relevant Matter to the extent you or your child or ward is in default or negligent, any breach by you of any provision in these T&Cs or breach of representation and warranty that you have given to Friendly Dolphin Swim School, or any Relevant Personnel.

This indemnity extends to consequential losses such as requiring the pool to be cleaned, leading to a cancellation of classes, and a loss of income. This indemnity will apply as far as it is consistent with the laws of Singapore.

Changing Class Time and Venues

If you wish to change your child or ward’s class time or venue, please inform us at info@swimclasses.com.sg as early as possible. We are generally unable to change your child or ward’s allocated time slot after successful enrolment as our classes are often full.

Nevertheless, we may be able to place your child or ward on the waitlist for other classes. In the event that your child or ward is unable to continue attending his or her scheduled class due to a material change of circumstances, however, you may request to change your child or ward’s allocated time slot, with the approval of such change subject to our discretion and to availability.

In the event that there are no alternate venues or time slots available, we may place your child or ward on our waitlist until a venue or time slot becomes available.

Safety Matters

The following rules must be adhered to strictly at all times;

Noise is to be kept to a minimum to avoid distracting the children undergoing classes in the pool.

Always wait for the instructor to ask you to enter the pool.

Before entering the pool, please allow children from the previous class to exit the pool.

No running around the pool area.

Be attentive and adhere to instructions given by the instructor at all times.

Take care of and do not damage any pool equipment.

Going underwater impairs children’s ability to listen to instructions. For safety reasons, children should not go underwater unless the instructor asks them to do so.

Keep your hands and feet to yourself, we don’t know where they have been!

Our Instructors’ Qualifications

All our instructors are certified by the Australian Council for the Teaching of Swimming and Water Safety (“AUSTSWIM”).

All our instructors have undergone the AUSTSWIM course. Most of our instructors have also undergone (or are currently undergoing) the AUSTSWIM Teacher of Infant and Preschool Aquatics course, and other such extensive courses.

Many of our coaches are also National Registered Coaches (NROC) and hold ASCTA competitive certificates and National level licenses. We continually invest in the development of our coaches.

Our instructors are all certified and carry a high level of responsibility to ensure the safety of all students in the water.

Medical Conditions

By enrolling your child or ward for classes, you represent that your child or ward does not suffer from any disability, condition, or illness that will in any way affect his/her ability to swim.

Parents/Guardians must declare any disability, condition, or illness affecting their child/ward to Friendly Dolphin Swim School, regardless of the severity of such disability, condition, or illness. Such declaration must be made prior to enrolment, or if the disability, condition, or illness arises after enrolment, immediately upon its discovery. Such declaration must be in writing and emailed to us at info@swimclasses.com.sg

After carefully reviewing your declaration, we will, in our absolute discretion, decide whether your child or ward is capable of undergoing swimming classes at Friendly Dolphin Swim School.

Parents/Guardians are responsible for ensuring that their child or ward is medically fit to swim and to undergo physical activities.

Sickness

Please do not bring your child or ward to swimming class if he/she is sick. Sicknesses include, but are not limited to, Hand Foot Mouth Disease, chickenpox, any type of ear infection, conjunctivitis, diarrhea, vomiting, Covid-19, and the common flu. Please ensure that your child or ward has been well for at least the 48 hours prior to his/her swimming class.

Prolonged Sickness

If your child or ward has been diagnosed with an illness or ailment and is expected to be sick for a prolonged period, you should notify us at info@swimclasses.com.sg as early as possible.

Payment

Payment of class fees is to be made within 7 days of receiving invoice and subject to 7% GST.

Payment can be made via the following methods. We will drop you a message on WhatsApp shortly after we receive confirmation of your payment:

(a) Bank transfer – please refer to Invoice for payment details;

(b) Credit card

(c) PayNow Mobile: 87483645

Reference: Either the invoice number or student’s name must be put in the reference when making payment.

Payments made 7 days after the due date will have a $30 late payment fee added to the invoice. Late Payments which are 25 days outstanding will result in canceled registration.

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