Payment and Registration of Swimming Lessons

All slots will be reserved for a period of 3 days upon indication of interest. Payment must be made within these 3 days in order to confirm the reserved slot. We hope that every customers will be happy and comply to our terms and conditions as they are measures set and given serious thought for a better and more seamless experiences both for the school as well as the students.

You may request a refund by informing us at least 7 days before the start of, or up to 7 days after your payment is made (whichever is earlier).

If the request for refund is made within less than 7 days upon the commencement of the first lesson, or after more than 7 days have elapsed from the payment date, the refund amount will only be 60%.

If the first lesson has commenced (regardless of attendance), there will strictly be no refund.

Upon confirmation, Friendly Dolphin will do collection of fees before the start of every 4 lessons.

Parents are required to declare any medical conditions that the child has, and the school has the right to withdraw the child if they deem him / her unsuitable for lessons.

1. Swimming Lesson Details

Friendly Dolphin Swim School reserves the right to postpone the start date for up to 4 weeks if the class size does not meet the minimum requirement.

Friendly Dolphin may recommend a transfer of class dependent on the pace and progression of the student. The allocation is to facilitate and helps the student learn better with a suitable group.

If the allocated coach is unable to conduct the lesson on that day, Friendly Dolphin has the right to cancel (with the fees not chargeable), postpone, or send a relief swimming instructor instead. Notice will be given earlier to parent to notify early if unfortunately we have to send a relief swimming instructor.

The coaches have the right to request a postponement (lessons will not be charged) if the need arises.

Friendly Dolphin reserves the right to cancel, arrange for a replacement or postpone swimming lessons in situations which will affect the usage of the pools (e.g. bad weather, pool closure, etc)

2. Media Content Publications

By attending the lessons, you agree to allow Friendly Dolphin to utilise all forms of media taken during our swimming lessons for marketing purposes.

Group Classes

1. Kids

  • Students who are absent for the whole month will still be liable to pay for fees or risk their slots taken up
  • No compensations or make-up classes for students who are absent for any reason except bad weather and pool closure.
  • No lessons during public holidays unless advised differently by the Instructor.
  • Chinese New Year Eve and 7 days of Chinese New Year will be considered as public holiday.
  • Friendly Dolphin reserves the right to cancel, arrange for a replacement or postpone swimming lessons in situations which will affect the usage of the pools (e.g. bad weather and pool closure only)
  • All 4 lessons have to be conducted within 35 days inclusive of replacement classes given for bad weather and pool closure starting from the first lesson
  • Any outstanding lessons will be forfeited with no compensation
  • Schedule for make up lessons will be in favor of the instructor’s availability

2. Adults

  • Course is a total of 24 lessons.
  • Student are to complete 24 lessons in 24 consecutive weeks (unless lesson cancelled by instructor or public holiday)
  • No lessons during public holidays unless advised differently by the Instructor.
  • Chinese New Year Eve and 7 days of Chinese New Year will be considered as public holiday.
  • Friendly Dolphin reserves the right to cancel, arrange for a replacement or postpone swimming lessons in situations which will affect the usage of the pools (e.g. bad weather, pool closure only)
  • No replacement of class for any other reasons except bad weather and pool closure
  • All 4 lessons have to be conducted within 35 days inclusive of replacement classes given for bad weather and pool closure starting from the first lesson
  • Any outstanding lessons will be forfeited with no compensation.
  • Schedule for make up lessons will be in favor of the instructor’s availability

Private Lesson (Individual Only)

3. Kids And Adults

  • Last minute cancellation will still be counted as a lesson taken unless instructor is informed 1 day in advanced.
  • All 4 lessons including replacement classes have to be conducted within 35 days starting from the first lesson.
  • Any outstanding lessons will be forfeited with no compensation.
  • Schedule for make up lessons will be in favor of the instructor’s availability
  • Friendly Dolphin reserves the right to cancel, arrange for a replacement or postpone swimming lessons in situations which will affect the usage of the pools (e.g. bad weather, pool closure only)
  • No lessons during public holidays unless advised differently by the Instructor.
  • Chinese New Year Eve and 7 days of Chinese New Year will be considered as public holiday.