Terms and Conditions

Payment and Registration of Swimming Lessons

All slots will be reserved for a period of 3 days upon indication of interest. Payment must be made within these 3 days in order to confirm the reserved slot. We hope that every customer will be happy and comply to our terms and conditions as they are measures set and given serious thought for a better and more seamless experiences both for the school as well as the students.

You may request a refund by informing us at least 7 days before the start of, or up to 7 days after your payment is made (whichever is earlier).

If the request for refund is made within less than 7 days upon the commencement of the first lesson, or after more than 7 days have elapsed from the payment date, the refund amount will only be 60%.

If the first lesson has commenced (regardless of attendance), there will strictly be no refund.

Upon confirmation, Friendly Dolphin will do the collection of fees before the start of every 4 lessons. Electronic billing invoices will be sent every 4 lessons cycle whether lessons are done or not done. Payment made strictly via paynow or bank transfers only for record purposes. 

If the allocated coach is unable to conduct the lesson on that day, Friendly Dolphin has the right to cancel (with the fees not chargeable), postpone, or send a relief swimming instructor instead. Notice will be given earlier to student if unfortunately, we have to send a relief swimming instructor.

Deposit of $70/pax will be collected on the first invoice before the start of the swimming lessons.

To terminate the swimming lessons, do give a one month notice (4 Lessons in advance).

Deposit collected will be return back to the customers after making notice of 4 lessons in advance to termination of swimming lessons.

Deposit or forfeit ($70/pax) will be forfeited if 4 lessons notice was not given prior to termination of swimming lessons.

This guideline set forth making it fair for the school and the swimming instructors to make other arrangements for the same time slot upon release with earlier notice of at least 4 weeks.

Payment have to be made within 3 to 7 days after the invoice is sent. Payments made 7 days after the invoice is sent will have a $25 late payment fee added to the invoice.

Late Payments which are 30 days outstanding will result in canceled registration – due payment will still have to be made fully with an additional $35 added into the invoice.

1. Swimming Lesson Details

Friendly Dolphin Swim School reserves the right to postpone the start date for up to 4 weeks if the class size does not meet the minimum requirement.

Friendly Dolphin may recommend a transfer of class dependent on the pace and progression of the student. The allocation is to facilitate and helps the student learn better with a suitable group.

Friendly Dolphin reserves the right to cancel, arrange for a replacement or postpone swimming lessons in situations which will affect the usage of the pools (e.g. bad weather, pool closure, etc)

For lessons conducted midway and started raining or lightning risk, the lesson will continue and be done on land drill or Q&A session in a sheltered area.

Once the lesson commences it will be considered as one lesson done even if customers do not wish to continue with the land drill session or Q&A session.

The coaches have the right to do cancellation of classes with earlier notice of at least 1 hour or 60 minutes before the swimming lesson (lesson will not be charged) if the need arises.

Prior notice of 1 hour or 60 minutes in advance will have to be made known to the coach if suspected of raining or lightning risk, classes will be given a replacement notification ONLY in this scenario.

Parents are required to declare any medical conditions that the child has, and the school has the right to withdraw the child if they deem him / her unsuitable for lessons.

2. Media and Content Publications

By attending the lessons, you agree to allow Friendly Dolphin to utilize all forms of media taken during our swimming lessons for marketing purposes.

Group Swimming Classes

1. Baby, Toddler, and Kids Swimming Lessons

  • Students who are absent for the whole month will still be liable to pay for fees or risk their slots taken up
  • Lessons will be given replacement notification due to advance notice to raining, lightning risk and pool closure ONLY.
  • To be fair to our instructors conducting group swimming lessons. Lessons will be forfeited for any absence except bad weather or pool closure with advance notice of at least 60 minutes. Please refer to the swimming lesson details section above for more information.
  • To be fair to the customers, likewise, there will be no charges for lessons canceled by the school due to public holidays or lessons canceled by swimming instructor. Lessons will be rescheduled (no charges) or be sent a relief swimming instructor (normal charges). Replacement classes will not be needed in these scenarios
  • No lessons during public holidays unless advised differently by the Instructor.
  • All 4 lessons have to be conducted by the end of the month or 35 days starting from every 1st of the month. For replacement classes given or entitled, should there be a failure to find suitable dates for replacement prior or upon the expiry, no refund shall be given.
  • Any outstanding lessons will be forfeited with no compensation
  • Chinese New Year Eve and 7 days of Chinese New Year will be considered as public holiday.
  • Friendly Dolphin reserves the right to cancel, arrange for a replacement or postpone swimming lessons in situations which will affect the usage of the pools (e.g. bad weather and pool closure only)
  • Schedule for makeup lessons will be in favor of the instructor’s availability

2. Adult Swimming Lessons

  • Course is a total of 24 lessons
  • Student are to complete 24 lessons in 24 consecutive weeks (unless lesson canceled by instructor or public holiday)
  • No lessons during public holidays unless advised differently by the Instructor.
  • Chinese New Year Eve and 7 days of Chinese New Year will be considered as public holiday.
  • Friendly Dolphin reserves the right to cancel, arrange for a replacement or postpone swimming lessons in situations which will affect the usage of the pools (e.g. bad weather and pool closure only)
  • To be fair to our instructors conducting group swimming lessons. Lessons will be forfeited for any absence except bad weather or pool closure with advance notice of at least 60 minutes. Please refer to the swimming lesson details section above for more information.
  • To be fair to the customers, likewise, there will be no charges for lessons canceled by the school due to public holidays or lessons canceled by the swimming instructor. Lessons will be rescheduled (no charges) or be sent a relief swimming instructor (normal charges). Replacement classes will not be needed in this scenario.
  • All 4 lessons have to be conducted by the end of the month or 35 days starting from every 1st of the month for replacement classes given due to bad weather and pool closure, should there be a failure to find suitable dates for replacement prior or upon the expiry, no refund shall be given.
  • Any outstanding lessons will be forfeited with no compensation
  • Schedule for makeup lessons will be in favor of the instructor’s availability

Private Swimming Lessons

(Applicable to individual swimming lessons or private formed group lesson lesser than 4 pax only)

All-Age Group Swimming Lessons

  • To be fair to our swimming instructors conducting private swimming lessons. Postponement of classes, due to any other reasons, will need to be communicated to the coaches at least 1 day before the lesson. Replacement classes will be given in this scenario.
  • To be fair to the customers, likewise, there will be no charges for lessons canceled by the school due to public holidays or lessons canceled by the swimming instructor. Lessons will be rescheduled (no charges) or be sent a relief swimming instructor (normal charges). Replacement classes will not be needed in this scenario.
  • Private-Formed Group ONLY: Lessons will be forfeited for any individual’s absence. Replacement classes will only be given for conditions like bad weather, pool closure or whole group agreed to cancel together.
  • Prior notice of 1 hour or 60 minutes in advance notice, will have to be made known to the coach if suspected of raining or lightning risk, classes will be given a replacement notification ONLY in this scenario. Please refer to our swimming lessons details section above for more information.
  • All 4 lessons have to be conducted by the end of the month or 35 days starting from every 1st of the month for replacement classes given due to bad weather and pool closure, should there be a failure to find suitable dates for replacement prior or upon the expiry, no refund shall be given.
  • Any outstanding lessons will be forfeited with no compensation.
  • Schedule for makeup lessons will be in favor of the instructor’s availability
  • Friendly Dolphin reserves the right to cancel, arrange for a replacement or postpone swimming lessons in situations which will affect the usage of the pools (e.g. bad weather, pool closure only)
  • No lessons during public holidays unless advised differently by the Instructor.
  • Chinese New Year Eve and 7 days of Chinese New Year will be considered as a public holiday.

Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk.

The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Friendly Dolphin, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Friendly Dolphin will make sure to ensure swimming instructors to follow lifesaving protocol, upkeep safety, and the constant reminder to the renewal of lifesaving licenses as required by law.

However, negligence of safety during swimming lessons, responsibilities of any kind will be beared solely by swimming instructors to the extent that he or she is liable.

Indemnification

You agree to indemnify, defend and hold harmless Friendly Dolphin and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the law.